Call Center Services
Inbound and outbound call center services, 24/7, 365 days a year.
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Customer Care Multichannel
We can cover all your customer care needs including: telephone, email, live chat & social media.
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Telephone Interviews
Outsource your telephone interviews to us for a hassle-free experience.
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Bookings & Reservations
Say goodbye to your traveling logistic issues with our bookings & reservations service.
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Network Operations Center
We can monitor one or many networks that require special attention.
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10 YEARS OF EXPERIENCE

Your projects are in experienced hands.

MULTILINGUAL CAPABILITY

We speak many languages.

AVAILABLE 24/7 365

We’re available non-stop around the year.

FLEXIBLE PRICING SYSTEM

Our prices are competitive and cater to any business type.

24/7 – Inbound & Outbound​​

Call Center Outsourcing Services

It doesn’t matter whether your project is big or small. Our flexibility enables us to always manage your requirements in the best possible way with complete dedication.

Our clients vary from professional individuals to large multinational companies and groups, to which we provide efficient and competitive solutions that support their customer relations in all stages.

Our Services

Multilingual Call Center

Our call center covers both Outbound & Inbound, 24/7, 365 days.

Customer Care Multichannel

We cover everything, including: telephone, email, live chat & social media.

Telephone Interviews

Outsource your telephone interviews to our professional team.

Bookings & Reservations

Let out professional team handle your traveling logistics, so you can focus on the rest.

Network Operations Center

We can monitor one or several networks thar require special attention.

Credit Management & Collection

We can aid you in the process of granting credit & recovering this credit when it’s due.

Database Creation & Management

We can create databases and also manage them for you if needed.

Data Mining & KPO

We can examine your large databases and generate new information.

why-us-fsp2

Why Choose Us

Experience

Our many years of experience in the industry enable us to catter to any project needs.

Flexibility

No matter the size of your projects, we are able to manage small, medium and large projects.

Dedicated focus

We establish close connections with our clients – we will be like an extension with dedicated focus.

Competitive rates

We offer a major differential between the prices in other countries, but without losing quality and dedication.

Wide language portfolio

Our team speaks many languages including: English, Italian, Spanish, German, French, Dutch, Portuguese, Hungarian, Arabic, Russian, Romanian, Albanian, Bulgarian, Polish, Czech, Ukrainian, Kazakh, Hindi, Urdu, Punjabi and many others.

Our Happy Clients

Stefano Barbieri​
Stefano Barbieri​
PANASONIC System Network Company Europe​
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“We appreciated the ability of FSP Global to understand our needs quickly and to contribute both in terms of ideas and proposals as well as in operational terms. We consider FSP Global an excellent partner of trust in telemarketing, channel development, dealer recruitment, and support in organizing and conducting events and trade fairs.”
Silvia Ceriotti​
Silvia Ceriotti​
CEO, Meridian Communications​
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“In FSP Global we have finally found not only an efficient service provider company but also a real and proper partner capable of supporting our interaction with our clients while maintaining the same quality standard that we have offered. For us, it is essential, as it means pursuing customer satisfaction by having a constant strengthening feedback.”
Marco Marasco​
Marco Marasco​
Product Manager Europe, Tonino Lamborghini Digital
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“FSP Global has proven itself a highly efficient partner in managing, reorganizing, updating and qualifying our commercial databases and contact lists. This has then become the starting point for the subsequent telemarketing actions targeting the retailers’ indirect channel. We have also significantly appreciated the contribution in terms of proposals and marketing ideas.”
Matteo Ranzi
Matteo Ranzi
CEO, Mille Ottani
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“FSP Global has proven itself a highly efficient partner in managing, reorganizing, updating and qualifying our commercial databases and contact lists. This has then become the starting point for the subsequent telemarketing actions targeting the retailers’ indirect channel. We have also significantly appreciated the contribution in terms of proposals and marketing ideas.”
Viviana Cerutti
Viviana Cerutti
Communication Manager, Knowità
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“Having chosen FSP Global as a technical sponsor of exclusive events, such as the Top Management Forum has undoubtedly proven to be a most successful choice: the precious and competent support we continuously received in the communication and telemarketing activities, conducted seriously and effectively, has guaranteed the great success of high-prestige events, always in line with the high quality of the initiatives and the high profile of the recipients.”
Eng. Luca Provenzi
Administrator, A.S. Amministrazioni Immobiliari e Servizi Tecnici S.A.S.
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“FSP Global is a company that offers very high quality services, courtesy, promptness and precision being the absolute strengths experienced personally in these years of excellent collaboration. Congratulations!”
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