Our Multichannel Management Systems
The telephone is one of the most popular and oldest forms of getting in touch with a company. This channel is seen by customers as the easiest way of getting something solved.
Email is the second biggest channel as nearly all businesses have an email account. It is easy for everyone to use and doesn't require much time from the consumer.
Live chat is another customer preferred method for real-time customer service, which is quickly growing in popularity. As compared to phone it is more efficient as one agent can service several customers at a time.
Social media is the new-comer in customer care. As brands appear more and more on social media, customers take advantage of this by posting complaints and getting product and service related problems solved.