The times when you could contact a company only by one channel are long gone.
We understand that customer service is not a “one size fits all solution” and that different businesses prefer different solutions for their customer care. FSPGlobal offers a multichannel contact center which caters to its customer’s preferences and builds strategies that allow it to provide consistent levels of service across each channel.
Using our multichannel customer service your customers will be able to pick their preferred channel and can expect the same level of service across all channels.
Our multichannel management systems includes: