Next-generation
Customer Experience

10 ANI DE EXPERIENTA

Proiectele tale sunt pe maini experimentate.

CAPABILITATI MULTILINGVE

Vorbim multe limbi.

DISPONIBILI 24/7 365

Suntem disponibili non-stop, tot anul.

PRETURI FLEXIBILE

Preturile noastre sunt competitive si satisfac orice tip de afacere.

24/7 – Inbound & Outbound​​

Servicii de Externalizare Call Center

Nu conteaza daca proiectul dvs. este mare sau mic. Flexibilitatea noastra ne permite sa va gestionam intotdeauna cerintele in cel mai bun mod posibil, cu dedicare completa.

Clientii nostri variaza de la persoane fizice profesionale la companii si grupuri multinaționale mari, carora le oferim solutii eficiente si competitive care sa le sustina relatiile cu clientii in toate etapele.

Serviciile Noastre

Call Center Multilingv

Call center-ul nostru acopera atat apeluri de iesire, cat si de intrare, 24/7, 365 zile pe an.

Relatii Clienti Multichannel

Acoperim totul, inclusiv: telefon, email, live chat si social media.

Interviuri Telefonice

Externalizati interviurile dvs. telefonice echipei noastre profesionale.

Rezervari

Lasati echipa noastra de profesionisti sa se ocupe de logistica dvs. de calatorie, pentru a va putea concentra pe chestiile mai importante.

Network Operations Center

Putem monitoriza una sau mai multe retele care necesita o atentie speciala.

Management si Colectare de Credite

Ajutam in procesul de acordare a creditului si recuperarea acestuia la data scadentei.

Creare si Management Baze de Date

Cream baze de date si, de asemenea, le putem gestiona pentru dvs., daca este necesar.

Data Mining & KPO

Putem examina bazele de date mari si putem genera noi informatii.

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De ce sa ne alegeti

Experienta

Experienta noastra de multi ani in industrie ne permite sa raspundem nevoilor oricarui proiect.

Flexibilitate

Indiferent de marimea proiectelor voastre, suntem capabili sa gestionam proiecte mici, medii si mari.

Focus dedicat

Stabilim relatii apropiate cu clientii nostri – devenim o extensie cu focus dedicat.

Preturi competitive

Oferim o diferenta majora fata de preturile din alte tari, fara a renunta la calitate si dedicare.

Portofoliu lingvistic larg

Echipa noastra vorbeste multe limbi, inclusiv: Engleza, Italiana, Spaniola, Germana, Franceza, Olandeza, Portugheza, Maghiara, Araba, Rusa, Romana, Albaneza, Bulgara, Poloneza, Ceha, Ucraineana, Kazaha, Hindi, Urdu, Punjabi si multe altele.

Our Happy Clients

Stefano Barbieri​
Stefano Barbieri​
PANASONIC System Network Company Europe​
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“We appreciated the ability of FSP Global to understand our needs quickly and to contribute both in terms of ideas and proposals as well as in operational terms. We consider FSP Global an excellent partner of trust in telemarketing, channel development, dealer recruitment, and support in organizing and conducting events and trade fairs.”
Silvia Ceriotti​
Silvia Ceriotti​
CEO, Meridian Communications​
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“In FSP Global we have finally found not only an efficient service provider company but also a real and proper partner capable of supporting our interaction with our clients while maintaining the same quality standard that we have offered. For us, it is essential, as it means pursuing customer satisfaction by having a constant strengthening feedback.”
Marco Marasco​
Marco Marasco​
Product Manager Europe, Tonino Lamborghini Digital
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“FSP Global has proven itself a highly efficient partner in managing, reorganizing, updating and qualifying our commercial databases and contact lists. This has then become the starting point for the subsequent telemarketing actions targeting the retailers’ indirect channel. We have also significantly appreciated the contribution in terms of proposals and marketing ideas.”
Matteo Ranzi
Matteo Ranzi
CEO, Mille Ottani
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“FSP Global has proven itself a highly efficient partner in managing, reorganizing, updating and qualifying our commercial databases and contact lists. This has then become the starting point for the subsequent telemarketing actions targeting the retailers’ indirect channel. We have also significantly appreciated the contribution in terms of proposals and marketing ideas.”
Viviana Cerutti
Viviana Cerutti
Communication Manager, Knowità
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“Having chosen FSP Global as a technical sponsor of exclusive events, such as the Top Management Forum has undoubtedly proven to be a most successful choice: the precious and competent support we continuously received in the communication and telemarketing activities, conducted seriously and effectively, has guaranteed the great success of high-prestige events, always in line with the high quality of the initiatives and the high profile of the recipients.”
Eng. Luca Provenzi
Administrator, A.S. Amministrazioni Immobiliari e Servizi Tecnici S.A.S.
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“FSP Global is a company that offers very high quality services, courtesy, promptness and precision being the absolute strengths experienced personally in these years of excellent collaboration. Congratulations!”
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